AHEAD

• acquire a sound understanding of the concepts of business process innovation and their wider business implications
• describe the business innovation process as it relates to technology based developments and the various steps in this process and related factors
• develop, and interpret business processes and models of organizations
• identify improvements in business processes to enhance the effectiveness of organizations
• be able to identify technology based opportunities, assess their feasibility, and develop and implement business plans to bring these opportunities to a successful outcome

The aim of this course is to present the principles and practices involved in business process innovation and reengineering. The basic principles of business process management is considered both from the viewpoint of establishing an entirely new business venture and from within an existing organization. Systems thinking, strategies for process improvement and innovation and tools for workflow and supply chain analysis, and development will be discussed. The course will also cover business process modelling; business process outsourcing; planning & implementing business process innovation; soft issues in business process innovation projects; the management of implemented business processes; information requirements for business process innovation; management and control systems; and e-services and applications.

Mode of Delivery:

• Lecture, Student led seminars, Case studies, Directed reading
  

Assessment:

• A project report and critic of literature on a selected topic